Frequently Asked Questions

Student lunches may be order in advance for several weeks. However, orders are due for a week on the Tuesday prior at 11:59PM.

To order meals, follow these instructions:

1. Once you have registered and are logged into your account, navigate to the ‘Order Meals’ tab.
2. After you select your student, select the week beginning date that you wish to order for.
3. A menu will populate below. Here you can view the menu categories and meal details and proceed to adding items to your cart.
4. When you are finished selecting lunches for the order date, hit the ‘Proceed To Checkout’ button.
5. Review your cart.
6. When you are ready, hit the ‘Proceed to Checkout’ button.
7. Select your payment method, agree to the terms & conditions and click confirm to process your order.
8. You will receive an order confirmation email within 10 – 15 minutes. Please check your SPAM folder if you do not receive the email within 10 – 15 minutes.

If you do not receive a confirmation email within 10 – 15 minutes after placing a lunch order, please check your SPAM folder. If you still do not have a confirmation email, please check your Order History by navigating to the ‘Order History’ link on the website in “My Account”. If you do not see your order there, please try placing your order again. If you are still having trouble, please click here to contact us and someone will be in touch with you shortly.

You must add students to your account before you can begin ordering school lunches. To add a student to your account, navigate to the ‘My Account’ section of the site, click on the ‘Students’ tab along the left-hand side of the screen. From there, click “Add Student” tab and fill out the necessary information to add your student(s). If you have added a student and still cannot order, your school cut off time for ordering may have passed.

(All orders are due for the following week by the Tuesday prior by 11:59PM.)

Fitchow is NOT a peanut/tree nut free facility. However, none of the items sourced and served on the school lunch menu contain peanuts/tree nuts. Fitchow is nut/peanut AND allergy aware and our Food Safety Certified chefs and team members take any and all precautions necessary, to ensure the safety of the schools and the students that we serve. Please always remember to diligently track your child’s allergies through their specific student account. Click here to update/add/edit allergy specifications.

Does your child have allergies? If you have indicated that your child has certain allergies, any products containing those allergies will be outlined in red and a warning message will appear. This is to ensure that you are not adding any meals to your cart, that contain the allergens specified on your child’s account. To remove this, please update your child’s account and remove the allergy specification.

Did you recently receive a new credit card? If so, be sure you have activated it before using it. It is also possible that your credit card company has issued you a new card that has not yet arrived to your home. Please contact your credit card issuer or try another card. Additionally, double check that ALL the information entered pertaining to said card is accurate and up to date. Any information that is mismatched, will lead to an error message. If you are still having trouble, please click here to contact us.

To delete expired or invalid credit cards from your account, please navigate to the ‘My Account’ section of the website. From there, select the ‘Payment’ tab along the left-hand side of the screen. Click on the red ‘Delete’ button next to the credit card you wish to delete.

You can update your billing address only. You cannot update credit card information because we use a secure credit card processing payment gateway. For your safety, we do not store credit card information on this website. Thus, it is not possible for you to modify your credit card information on the website. If you need to enter updated credit card information, please do so by simply adding a new card instead. As long as your card is not already associated with an order, you should be able to delete it and add again if needed.

Order Cutoff = (ONE WEEK ADVANCE) Tuesday by 11:59PM for the upcoming week // Order Cancel cutoff = CONTACT US.

Please contact our team for any changes or cancellations through our contact us page or email us directly at [email protected] . Please notify us at least 48 hours before for any cancellations.